SideMind

Refund Policy

Effective date: 3 April 2026 · Last updated: 3 April 2026

Summary: Setup fees are generally non-refundable once work begins. Monthly retainers can be cancelled with 30 days notice. If something breaks on our end, we make it right.

1. Setup Fees

The one-time setup fee covers the configuration, build, and deployment of your AI agent or automation system. This fee is:

Fully refundable if you cancel before we begin any build work
50% refundable if you cancel after build work has commenced but before your agent goes live
Non-refundable once your agent is live and you have been provided with a working system

2. Monthly Retainer Fees

Monthly retainer fees are charged in advance for the upcoming service period. They are:

Non-refundable for the current billing period once charged
Cancellation takes effect at the end of the current billing period with 30 days written notice
You will not be charged for periods after your cancellation date

3. Service Failures

If your agent experiences a technical failure caused by SideMind (not third-party platform outages beyond our control), and that failure results in material service disruption over 48 consecutive hours, you may be entitled to a pro-rata credit for the affected period.

To request a credit, contact us at kevin@sidemind.com.au within 7 days of the incident with details of the disruption.

4. Change of Mind

We do not offer refunds for change of mind after a service has been delivered. If you are unhappy with the service, please contact us before cancelling so we can attempt to resolve the issue.

5. Australian Consumer Law

Nothing in this Refund Policy limits your rights under the Australian Consumer Law. If you believe you are entitled to a remedy under Australian Consumer Law, please contact us at kevin@sidemind.com.au.

6. How to Request a Refund

To request a refund or credit, email kevin@sidemind.com.au with your business name, invoice number, and reason for the request. We will respond within 5 business days.