SideMind

Refund Policy

Effective date: 14 May 2026 · Last updated: 14 May 2026

Summary: Setup fees come with a money-back guarantee, you can request a full refund if you are not happy with the build delivered. Monthly retainers can be cancelled with 30 days notice. If something breaks on our end, we make it right.

1. Setup Fees

The one-time setup fee covers the configuration, build, and deployment of your SideMind system. SideMind offers a money-back guarantee on this setup fee:

Fully refundable if you cancel before we begin any build work
Fully refundable if you request a refund within 14 days of your system going live and you are not satisfied with what we have built. To qualify, you must give us a reasonable opportunity to address your concerns first.
After the 14-day post-delivery window, setup fees are non-refundable

2. Monthly Retainer Fees

Monthly retainer fees are charged in advance for the upcoming service period. They are:

Non-refundable for the current billing period once charged
Cancellation takes effect at the end of the current billing period with 30 days written notice
You will not be charged for periods after your cancellation date

3. Service Failures

If your SideMind system experiences a technical failure caused by SideMind (not third-party platform outages beyond our control), and that failure results in material service disruption over 48 consecutive hours, you may be entitled to a pro-rata credit for the affected period.

To request a credit, contact us at kevin@sidemind.com.au within 7 days of the incident with details of the disruption.

4. Change of Mind

The 14-day money-back guarantee above covers genuine dissatisfaction with the build delivered. Outside of that window, we do not offer refunds for change of mind. If you are unhappy with the service at any time, please contact us before cancelling so we can attempt to resolve the issue.

5. Australian Consumer Law

Nothing in this Refund Policy limits your rights under the Australian Consumer Law. If you believe you are entitled to a remedy under Australian Consumer Law, please contact us at kevin@sidemind.com.au.

6. How to Request a Refund

To request a refund or credit, email kevin@sidemind.com.au with your business name, invoice number, and reason for the request. We will respond within 5 business days.