Effective date: 20 June 2026 · Last updated: 14 October 2026
Summary: There is no setup fee. You try SideMind free for 14 days and no card is required to start. At the end of the 14 days the trial simply ends, and you only continue if you tell us you want to, at the plan price you chose, $147, $247, $297 or $397 a month inc GST. You keep your own domain and your own files and data either way. It is month to month with no lock-in and you can cancel any time. The $247 a month Website subscription is separate: it has no free trial and a 12-month minimum term, set out in our Website Subscription Terms.
1. 14-Day Free Trial
There is no setup fee. You try SideMind free for 14 days on the monthly services, so you can see it catch real leads before you pay anything. No card is required to start the trial. At the end of the 14 days the trial ends, and your subscription only begins if you tell us you want to continue.
The trial runs for 14 days from the day your service goes live.
No card is required to start the trial. You are not charged at any point during the 14 days.
At the end of the 14 days the trial ends. If you want to keep going, we set up your payment and your subscription starts from that point at the plan price you chose, $147, $247, $297 or $397 a month inc GST. If you do not, you are not charged and the service switches off.
Usage charges for text messages and call minutes are passed through at cost with no mark-up once you continue. They are separate from your plan price and are typically around $20 a month.
The free trial covers the monthly services only. Where your plan includes a website, the build starts once your first payment has cleared, not during the trial. Standalone website builds start once the agreed payment has cleared.
2. What Happens When the Trial Ends
If you do not continue at the end of the trial, or you stop during it, you are not charged and the service switches off. That means:
All systems we built and run for you are switched off, including phone answering, SMS answering, lead replies, the review system and any reporting.
You keep what is yours:
Your own domain name stays yours.
Your own files and your own data stay yours. We will provide a copy of your leads and contacts on request.
You do not keep the systems. They are part of the ongoing service and come down when the trial ends.
3. Websites and the Trial
The free trial exists so you can try the monthly services before you commit. It is not a way to get a website built for free. Where a website is included in your plan, the build starts once your first payment has cleared, so no website is built during the trial. Standalone website builds start once the agreed payment has cleared.
The Website subscription ($247 a month inc GST) does not include a free trial. The build starts once your first payment has cleared, and it has a 12-month minimum term. The full details are in our Website Subscription Terms.
Your domain and your own files always belong to you. If we built your website inside the $397 Everything plan or the $297 Reviews plus Website option, and you cancel that plan within 12 months of the site going live, the website continues to be hosted and maintained at $97 a month inc GST for the rest of that 12 month period, and then at $29 a month inc GST after 12 months. If you would rather not continue hosting with SideMind, the site is switched off and you keep your domain and your files.
4. After You Continue
Once the trial ends and your subscription begins, billing is month to month with no lock-in contract. This does not apply to the Website subscription, which has a 12-month minimum term.
You can cancel anytime. Your cancellation takes effect at the end of your current billing cycle, and there are no further charges after that.
Months already paid are not refunded.
On cancellation, the service switches off. You keep your domain and your data. If your plan included a website, section 3 above explains what happens to it.
5. Service Failures
If your SideMind service experiences a technical failure caused by SideMind (not third-party platform outages beyond our control), and that failure results in material service disruption over 48 consecutive hours, you may be entitled to a pro-rata credit for the affected period.
To request a credit, contact us at kevin@sidemind.com.au within 7 days of the incident with details of the disruption.
6. Australian Consumer Law
Nothing in these Free Trial Terms limits your rights under the Australian Consumer Law. If you believe you are entitled to a remedy under Australian Consumer Law, please contact us at kevin@sidemind.com.au.
7. How to Request a Credit
To request a service credit, email kevin@sidemind.com.au with your business name, invoice number, and reason for the request. We will respond within 5 business days.